Being a Scrum Master 🧢 a true leader 🧐 means dealing with conflict before it escalates out of hand 🌩
While the team is problem solving, be present to ensure it resolves with consensus, always keeping calm and staying neutral. Ask powerful questions, promote inclusion and never, and I mean “never”, accept the Status Quo.
Managing conflict requires self-awareness, active listening, focus, mediating, facilitating, NVC and a bag full of empathy 🌱 among other skills.
Level-up and establish yourself as a confident Scrum Master serving both the team and the organisation.
The five levels of conflict, illustrated with some keynotes.
by Elementor Pro